General Troubleshooting: Common Issues and Quick Fixes

First Steps

Most issues can be resolved with these three actions:

1. Clear Your Browser Cache

Outdated cached data is the most common cause of unexpected behavior.

• Chrome: Settings > Privacy and Security > Clear browsing data > Cached images and files
• Safari: Develop > Empty Caches (enable Develop menu in Preferences > Advanced)
• Firefox: Settings > Privacy & Security > Cookies and Site Data > Clear Data
• Edge: Settings > Privacy, search, and services > Clear browsing data

2. Hard Refresh the Page

A hard refresh forces the browser to reload all assets from the server:

• Windows/Linux: Ctrl + Shift + R
• Mac: Cmd + Shift + R
• Alternative: Hold Shift and click the browser refresh button

3. Log Out and Log Back In

This resyncs your session with the server and refreshes your account data:

1. Click your profile icon in the top right
2. Select Log Out
3. Close the browser tab
4. Open a new tab and navigate to RoomEnhance
5. Log back in with your credentials

This resolves most issues with credits not displaying correctly, features appearing locked, or stale data.

Browser Issues

Try Incognito/Private Mode

If issues persist after clearing cache, try an incognito window:

• Chrome: Ctrl/Cmd + Shift + N
• Safari: File > New Private Window
• Firefox: Ctrl/Cmd + Shift + P
• Edge: Ctrl/Cmd + Shift + N

If the issue disappears in incognito, a browser extension is likely the cause.

Disable Browser Extensions

Extensions can interfere with RoomEnhance, especially:

• Ad blockers (may block API requests)
• Privacy extensions (may block necessary cookies)
• VPN extensions (may cause connection issues)
• Dark mode extensions (may conflict with the built-in theme)

Try disabling extensions one at a time to identify the culprit.

Try a Different Browser

RoomEnhance works best on modern browsers:

• Recommended: Chrome, Edge, Safari, Firefox (latest versions)
• Minimum: Chrome 90+, Edge 90+, Safari 15+, Firefox 90+

Connection Problems

Check Your Internet Connection

1. Try loading another website to confirm connectivity
2. Check if you see any error banners in RoomEnhance
3. Look for "Network Error" or "Request Failed" messages

Switch Networks

If you are on Wi-Fi, try:

1. Mobile data: Switch to your phone's cellular connection
2. Different Wi-Fi: Connect to another network if available
3. Wired connection: Plug in via Ethernet if possible

VPN Interference

VPNs can sometimes interfere with RoomEnhance:

1. Try temporarily disconnecting your VPN
2. If that resolves the issue, try a different VPN server location
3. Add RoomEnhance to your VPN split-tunneling exceptions if supported

Firewall or Corporate Network

If you are on a corporate or school network:

• RoomEnhance requires access to roomenhance.com and our API services
• Ask your IT department to allowlist these domains if they are blocked

Mobile-Specific Tips

Clear App/Browser Data

On mobile, cached data can become stale more easily:

• iOS Safari: Settings > Safari > Clear History and Website Data
• Android Chrome: Settings > Privacy and security > Clear browsing data
• In-app browsers: Open the link in your default browser instead

Update Your Browser

Ensure your mobile browser is up to date:

• iOS: Update Safari through Settings > General > Software Update
• Android: Update Chrome through the Google Play Store

Check Available Storage

Low device storage can cause issues with image uploads and downloads:

• iOS: Settings > General > iPhone Storage
• Android: Settings > Storage

Aim to have at least 500 MB free for smooth operation.

Desktop-Specific Tips

Update Your Browser

An outdated browser is a common source of problems:

1. Check for updates in your browser settings
2. Restart the browser after updating
3. Clear cache after the update (new versions sometimes change cache formats)

Check System Resources

If RoomEnhance feels slow or unresponsive:

1. Close unnecessary browser tabs (each tab uses memory)
2. Close other resource-heavy applications
3. Check your system's available memory (Activity Monitor on Mac, Task Manager on Windows)
4. Restart your browser if it has been open for a long time

When to Contact Support

If none of the above steps resolve your issue, contact our support team:

1. Email: hello@roomenhance.com
2. Include the following information:
   • What you were trying to do
   • The exact error message (screenshot if possible)
   • Steps you already tried from this guide
   • Your browser name and version
   • Your device type (desktop/mobile) and operating system
   • Your RoomEnhance account email

Response Time: We typically respond within 24 hours on business days.